About Us

We have three locations throughout Mackay! STARCUT FLOWERS has been operating for 25years in the mackay area and is committed to offering only the finest floral arrangements and gifts, backed by service that is friendly and prompt. Because all of our customers are important, our professional staff is dedicated to making your experience a pleasant one. We always go the extra mile to make your floral gift or wedding perfect. We have a host of ideas about how to make your order special. We also offer a wedding bouquets and wedding function flowers/decorating service that is the one stop shop.

 

Let STARCUT FLOWERS be your first choice for flowers!

 

Store Hours

Our shop is open from 9:00 a.m. to 5:00 p.m., Monday through Friday and we are also open Saturdays.

 

We are closed on Sundays. but can deliver 7 days a week

 

To help assure on-time delivery during the busy floral holiday season, we suggest you place your order as early as possible for special dates including Valentine's Day, ANZAC Day, Mother's Day and Father's Day.

 

Generally we are not open on public holidays, if you have any concerns about your flower delivery please contact our store on 0749523770.

 


 

Payment Options

For online payments we accept PayPal, Visa, MasterCard. We also accept cash and mastercard for orders placed in store.

 

Delivery Areas

We can deliver flowers to MACKAY and the surrounding areas. We also deliver to the following facilities:

  • Hospitals
  • Nursing Homes
  • Funeral Homes
  • Businesses
  • Schools

 


 

Specialty Services

We specialize in the following services:

  • Fresh Flower Delivery
  • Tropical Flowers
  • Plants
  • Contemporary & Traditional Arrangements
  • High-style Floral Arrangements
  • Dried Floral Arrangements
  • Weddings & Special Events
  • Funeral & Sympathy Flowers
  • Gourmet & Fruit Baskets
  • Gift Baskets
  • Soft Toys
  • Balloons

 


 

Delivery Policy

Orders Monday - Friday:
Orders must be received before 2:00 p.m. in the recipient's time zone to assure same-day delivery. Orders received after that time will be delivered the following day.

 

Orders Saturday:
Orders must be received before 10:00 a.m. in the recipient's time zone to assure same-day delivery. Orders received after that time will be delivered the following day business day.

 

Orders Sunday and Public Holidays:
We are unable to deliver on public holidays but can deliver on sundays.

 

These cut off times do not apply to busy floral events including (but not limited to) Mother's Day, Valentine's Day and Christmas. Please check with us for the order cut off times for these days.

 

While we try to deliver your order at the requested time, it is not possible to guarantee that these times will be achieved. There are often local reasons why an order can not be delivered within your preferred time frame (for example, courier delivery times). If the flowers are for a timed event (for example, a funeral or business location), we will do our best to assist. However, we strongly recommends that you provide us with an alternative address so the flowers can be delivered elsewhere if too late for the timed event.

 

A local delivery fee is added to each order, for each address. STARCUT FLOWERS will try our best to ensure your flowers are delivered on time to the right location. Delivery of orders to rural route addresses, secured buildings or cemeteries cannot be guaranteed. We do not deliver to PO BOX or LOCKED BAG addresses.  Unfortunately, we cannot offer same day delivery or deliver to some locations due to their remoteness. Some deliveries may be required to be collected from the nearest MACKAY or depo, if this is the case the recipient will be notified.

 

We will be happy to accept your international orders if you call our shop directly on 0749523770.

 


 

Substitution Policy

Occasionally, substitutions may be necessary to create your bouquet due to the availability of certain flowers in various parts of the country. Care is taken to maintain the style, theme and colour scheme of the arrangement, using flowers of equal value. Additionally, the substitution of certain items may be necessary due to increased demand, especially during major holidays such as Christmas, Valentine's Day and Mother's Day. In single-flower bouquets and arrangements, such as an all rose bouquet, or orchids, we will make every attempt to match the flower type, but may substitute with another colour.