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Guarantee

We know how much your flowers and gifts mean to you and the recipient. We will always endeavour to ensure your flowers are fresh and delivered on time in perfect condition. We aim to provide you with quality customer service, and if for any reason you have any concerns or a question about an order please contact us.

 


 

Sales Tax Information

All prices are GST inclusive.

 


 

Order Changes

  • Please be advised that we are unable to cancel or change any orders already delivered or presently en route to delivery.
  • If you find it necessary to cancel or change delivery dates or addresses for any other orders, please call us on 0749523770
  • We are also unable to accept cancellations or change requests via e-mail.

 


 

Substitution Policy

We reserve the right to make fair and reasonable substitutions according to the practical availability of specific flower types and containers worldwide. 
 
When we receive a flower order, every effort will be made to create an arrangement of the shape, size and colour and using any flower varieties specified but a substitution policy is in place. Stem count is not guaranteed and will vary depending on regional availability.

In the case where a specific flower type or colour is unavailable within the given time frame of delivery, substitutions may be made within the arrangement to achieve the same overall shape, style and colour effect and to ensure that the order is delivered on time. 
 
 We will always give priority in decreasing order of importance to:

(1) delivery time of the order, followed by
(2) colour preferences, followed by
(3) the overall style of the arrangement, followed by
(4) specific flower varieties

Flowers of a similar shape, size and value but different type and colour may be used if other flowers in the arrangement substitute for that colour and the overall effect of the arrangement is maintained.

In arrangements of a single flower variety (e.g. rose bouquet), the flower variety will take precedence over colour.

We encourage our customers to indicate a second choice in their order description to allow for any difficulty in supplying the order to exact specification so please include in special notes. 
 
Quality complaints must be received within 24hrs of delivery due to the perishable nature of flowers. A photo is highly recommended for quick resolution to quality complaints. Non delivery complaints must be received within 1 day of the delivery date. Complaints received after this time frame will not be processed. Any claim will be given replacement flowers of same value only and no monetary refunds are given.

 


 

Payment Methods

We accept the following payment methods:
Visa
MasterCard

PayPal